Urban Jungle Retreat

The pros were that the property and building were quiet, check in and out was easy, and everything worked (TV, fridge, etc). However the unit itself felt somewhat dingy/dirty, particularly the floors. The washing machine had a musty/mildew smell but luckily we were not trying to wash anything as we were only spending one night. The most egregious offenses in my opinion were: 1. We were only given 1 washcloth and 2 bath towels. Again luckily we were only there one night, but this would have quickly become an issue had we stayed any longer.2. There were only 2 pillows on the giant king bed, and they were some of the saddest, flattest pillows i’ve ever seen in my life. Not at all like the listing picture with 4 plush pillows on the bed. My husband found an extra one in the closet but it was stained and gross so we didn’t use it.3. The bed butts right up to the air conditioner. It was constantly kicking on and off, and it was LOUD. Honorable mention to the hand “soap” in the bathroom that had been watered down into oblivion. Maybe it’s time to just replace that.Overall this place was okay in that it satisfied our need for somewhere to stay for the night, but there are definitely plenty of better options in the area.

We stayed at the property for a 4 night stay for a softball tournament. The location was close to all the fields. There was not a lot of available parking. There were only three towels for two people for 4 days. There is very little in the way of things in the kitchen to make food with. On day two our toilet clogged and when I called they said they would get someone out in the morning since it was after nine at night. At 10:30 the next morning I had to call them to see if someone was coming. At that point we went 12 hours without a working toilet. They did at 12 finally move us to another unit.

I don’t like to give negative reviews but I feel future customers need to know what they’re getting into. 1st, the positives:The bed is super comfortable The space is cute and clean Now for the negative:Communication was horrible, parking can be tricky, and the amenities listed aren’t accurate. If you run into any trouble, don’t count on a timely response if any at all. We ran into several issues throughout our stay. Nobody answers the phone & inbox replies come the next day if at all.There’s a large gravel parking lot in the pics, but you can’t park there. It’s only street parking and when I arrived (later in the evening) there was nothing available (despite the host assuring me there would be spots) & had to park blocks away. The elevator was broken. No communication about this. The stairs aren’t by the elevators. They are down a hall and around the corner. So I had no idea how to get up to my room. I wandered around the first floor (it’s a bit of a maze) with a ton of luggage, trying to figure it out. No response from the host. Thankfully, I ran into a nice resident who helped me. I had to get multiple loads of luggage up 4 flights of stairs. It was quite the workout. It wouldn’t work for anyone with mobility issues.Amenities advertised but not provided:- a hair dryer- a coffee maker - a key fob to the fitness room- a large gravel parking lotThere were also no hand towels provided. Only two shower towels. For a five day stay.

The host was super welcoming and pleasant. However the cleanliness of the flat wasn’t quite up to par. When we arrived at the Vrbo the trash hadn’t been removed prior to us getting there. The floors through out the flat were dirty, there were feces left in the toilet and mold on the shower curtain. The Vrbo did not have toilet paper and only had half a roll available once we arrived (not too big of a deal had it been a longer trip we would have planned needing to buy more) overall it was generally fine. Just a few things that you’d expect to be taken care of weren’t. There also weren’t any oven mitts in the flat which made it hard to use the oven for anything. I don’t like having to ask the host for anything during the stay and feel we shouldn’t have to. Otherwise it was overall decent enough. I’d come back and just bring some of my own things to clean up a little.

Near the facility for wrestling tournament. Walking distance to shops, restaurants, HyVee.